Dispute Resolution
We offer an impartial system to resolve disputes fairly. Both parties present their evidence and our mediation team makes a decision.
What Is an Escrow Dispute?
An escrow dispute is a formal process that either party can initiate when a transaction does not go as agreed. BTC-ASIA acts as an impartial mediator, we review the evidence from both sides and make a fair decision. The disputed funds remain locked in escrow until a resolution is reached, ensuring neither party can run away with the money. Our experienced mediation team has been resolving escrow conflicts since 2013.
When Can You Open a Dispute?
A dispute can only be opened while the escrow is in funded status, meaning the buyer has sent the funds and the blockchain has confirmed them. Once the seller confirms delivery, the buyer has a 72-hour inspection period to open a dispute if something is wrong. If the buyer does not release or dispute within this window, the funds may be automatically released to the seller. Either party, buyer or seller, can initiate the dispute process.
Dispute Process
Either party opens a dispute with evidence
Either party clicks Open Dispute, enters the reason and evidence, and confirms with PIN and 2FA if enabled.
Both parties are notified and can submit additional evidence
The other party is notified by email. Both sides can submit additional evidence through the dispute page.
Our mediation team reviews all evidence
Our experienced mediation team reviews all evidence from both parties against the escrow terms.
A final decision is made and funds are released accordingly
A binding decision is issued. Funds are released to the seller or refunded to the buyer accordingly.
What Evidence Can You Submit?
🛡️ Buyer Evidence
Buyer evidence: communication records, payment TXID, product photos/videos showing defects, tracking information, terms violations, and any seller misconduct.
📦 Seller Evidence
Seller evidence: communication records, delivery proof (tracking, receipts), product authenticity certificates, service completion proof, and evidence of buyer misconduct.
Dispute FAQ
Can I open a dispute after releasing funds?
No. Once funds are released, the escrow is complete and a dispute cannot be opened. Always inspect before releasing.
How long does dispute resolution take?
Most disputes are resolved within 48–72 hours after all evidence has been submitted. Complex cases may take longer.
Is the dispute decision final?
Yes. BTC-ASIA mediation decision is final and binding. Both parties agree to this when creating the escrow.