How to Start a Dispute on BTC-ASIA

What Is an Escrow Dispute?

An escrow dispute is a formal process that either party can initiate when a transaction does not go as agreed. BTC-ASIA acts as an impartial mediator , we review the evidence from both sides and make a fair decision. The disputed funds remain locked in escrow until a resolution is reached, ensuring neither party can run away with the money.

Disputes are handled by our experienced mediation team, who have been resolving escrow conflicts since 2013.

When Can You Open a Dispute?

Disputes can only be opened while the escrow is in funded status , meaning the buyer has sent the funds and the blockchain has confirmed them. You cannot open a dispute before funding or after the funds have been released.

The buyer has a limited inspection period to open a dispute. This period is typically 72 hours (3 days) after the seller confirms delivery. If the buyer does not release the funds or open a dispute within this window, the funds may be automatically released to the seller.

Either party can initiate the dispute:

• Buyer , if the item never arrived, is significantly different from described, or the seller is unresponsive.
• Seller , if the buyer is unreasonably delaying release or making false claims.

What Evidence Can Each Party Provide?

A successful dispute resolution depends on clear, verifiable evidence. Both parties are encouraged to submit as much relevant information as possible.

Evidence the Buyer Can Submit

• Communication records: Screenshots or transcripts of chats, emails, or messages with the seller.
• Payment proof: Transaction ID (TXID) showing the escrow was funded.
• Product issues: Photos or videos showing defects, incorrect items, or missing parts.
• Delivery problems: Tracking information showing late delivery, wrong address, or no delivery at all.
• Terms violations: Evidence that the seller did not meet the agreed terms (e.g., wrong specifications, missing deliverables).
• Seller behavior: Evidence of unresponsiveness, threats, or suspicious conduct.

Evidence the Seller Can Submit

• Communication records: Screenshots or transcripts showing the buyer agreed to terms.
• Delivery proof: Tracking numbers, signed receipts, download logs, or platform transfer confirmations.
• Product authenticity: Photos, videos, or certificates proving the product is genuine and matches the description.
• Service completion: Evidence that the service was performed as agreed (e.g., completed work, screenshots, timestamps).
• Buyer behavior: Evidence of unreasonable demands, attempted scams, or false claims.
• Terms compliance: Proof that the seller fulfilled all conditions in the escrow terms.

The Dispute Resolution Process

1. Dispute opened: Either party clicks "Open Dispute" on the escrow page, enters the reason and evidence, and confirms with their PIN (and 2FA if enabled).
2. Both parties notified: The other party receives an email notification. The escrow status changes to "Disputed".
3. Evidence submission: Both parties can submit additional evidence through the dispute page. Our team may request more information if needed.
4. Mediation review: Our experienced mediation team reviews all evidence from both sides, along with the original escrow terms.
5. Final decision: A resolution is issued , either the funds are released to the seller or refunded to the buyer. The decision is final and binding.
6. Resolution executed: Funds are released according to the decision. The escrow is marked as "Resolved".

Most disputes are resolved within 48–72 hours after all evidence has been submitted.

Tips for a Successful Dispute

• Act quickly: Do not wait until the last day of the inspection period to open a dispute.
• Be thorough: Provide all relevant evidence upfront , it strengthens your case and speeds up the process.
• Stay factual: Stick to verifiable facts and evidence rather than emotions or assumptions.
• Communicate first: Attempt to resolve the issue directly with the other party before opening a dispute. Many issues can be resolved without mediation.
• Keep records: Save all communications, receipts, and documentation related to the transaction.

Frequently Asked Questions

Can I open a dispute after releasing funds?

No. Once funds are released, the escrow is complete and a dispute cannot be opened. Make sure you are satisfied before confirming release.

What happens if the buyer does nothing during inspection?

If the inspection period expires without release or dispute, the funds may be automatically released to the seller. Always take action before the deadline.

Can I add more evidence after opening a dispute?

Yes. Both parties can submit additional evidence through the dispute page while it remains open.

How long does dispute resolution take?

Most disputes are resolved within 48–72 hours after all evidence has been submitted. Complex cases may take longer.

Is the dispute decision final?

Yes. BTC-ASIA's mediation decision is final and binding. Both parties agree to this when creating the escrow.