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1. Information We Collect

We collect only the minimum information necessary to provide our escrow service:

  • Email address: Used for account verification, transaction notifications, and support communication.
  • Username: Used to identify you on the platform.
  • Password: Stored securely using bcrypt hashing. We never have access to your plain-text password.
  • Cryptocurrency addresses: Used for escrow funding and fund release.
  • 4-digit PIN: Stored using SHA-256 hashing, used to authorise sensitive actions.

We do NOT collect: We do not require KYC (Know Your Customer) documentation. We do not collect ID documents, proof of address, selfies, or financial records. We do not use tracking cookies or analytics tools.

2. How We Use Your Information

  • To process and secure escrow transactions
  • To send transaction notifications (funding, delivery, dispute, release)
  • To verify your identity and prevent fraud
  • To respond to your enquiries via support tickets
  • To comply with applicable legal obligations

3. Data Security

We implement industry-standard security measures:

  • SSL/TLS encryption for all data in transit
  • AES-256 encryption for data at rest
  • 95% of escrow funds stored in offline cold wallets
  • Passwords hashed using bcrypt
  • Regular security audits and penetration testing
  • Zero security breaches since 2013

4. Cookies

We use only essential session cookies to maintain your login state and session data. These cookies expire when you close your browser. We do not use third-party cookies, tracking cookies, analytics cookies, or advertising cookies.

5. Data Retention

We retain your account information for as long as your account remains active. You may request deletion of your account and associated data at any time. Transaction records are retained as required by applicable laws, which may include anti-money laundering (AML) regulations. Most data will be deleted within 30 days of a deletion request.

6. Third-Party Disclosure

We do not sell or rent your personal information to third parties. We share data only when:

  • Required for payment processing partners to facilitate transactions
  • Required by law to respond to valid legal process
  • Necessary to protect our rights, property, or safety, or those of others

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Delete your account and data (right to be forgotten)
  • Restrict processing by contacting support
  • Receive your data in a structured format (data portability)

To exercise these rights, contact [email protected]. We will respond to all requests within one month.

8. International Data Transfers

Your data may be processed and stored in jurisdictions where we operate. We ensure appropriate safeguards are in place to protect your data wherever it is located.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email. We encourage you to review this page periodically.

10. Contact

For questions about this Privacy Policy or our data practices, please contact us:

BSTAR ESCROW SERVICES PTE. LTD.
UEN: 202105925E
3 Temasek Blvd, #12-07, Suntec Tower One, 038987, Singapore
Email: [email protected]